Ok, I fixed my mothers computer by removing all the junk programs. I then uninstalled any antivirus/anti mallware/spyware. Then I installed ‘super anti spyware’ and ‘avast anti-virus‘. I made sure there were no conflicting security programs in ‘Programs and Features’ on the vista operating system(Add/Remove Programs for xp). i ran scans with both ‘avast’ and ‘super anti spyware’ and removed any problems. the computer ran like a dream.
With this the computer was fine but my father being who he is, took the computer to a computer repair shop and had them take a look at it. They said there were two conflicting antivirus programs. they also installed malwarebytes, PowerShell 1.0 and Ccleaner. They told my father that they found 16 virus.com”target=”_blank”rel=”external”title=”trojan antivirus” >trojans and 5 malware infections on the computer. i don’t see how that’s possible when avast and super anti spyware found nothing on my second scan before my father took the computer to the shop.
i see nothing corrupt about the programs they installed but i can’t see how they found anything wrong with the computer. i thought the programs might be fake and were the money grubbers but now i think its the people in the computer repair shop.
btw the versions of avast and super anti spyware i downloaded were the latest legit versions.
the only other possibility is that avast and super anti spyware aren’t very good at all.
Scam Computer Repairer?
By Networking Security Posted in: security systems
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I have been in IT for many years and have utilized many different tools in that time. Currently my tool box includes but is not limited to: ATF Cleaner, CCleaner, Cleanup452, Malwarebytes, and Auslogic Defragger. I also have used: HiJack This, rKill, TDSSKiller, Sysclean, ComboFix
It is imperative that you have a good AntiVirus program that is updated frequently. These programs cannot protect you with outdated definition files.
Each tool can and will find something the other(s) may have missed. That is why we run multiple tools. Some tools look for a specific file name, other look for signatures or characteristics of malware / viruses. Some look in Java, others only clean the active profile, and others will clean all profiles on a machine (if run in a profile with admin privileges).
Sometime you will need to boot into safe mode to run tools, then into Windows and run them again. You may have to do this several times. As a previous poster wrote you need to disable Sys Restore (which deletes all the restore files – requires reboot) as bugs do hide out in these files.
These folks did NOT do your father wrong and in fact installed tools that IT folks use. Most of these tools are freeware so I imagine that any charges were for the time involved and not the programs installed.
PowerShell is an advanced command line/scripting language utility. Allows IT techs to blast thru a machine without having to interact with the GUI.
I think you should trust the Repair technician. I do know that having more than one anti spyware and virus program will interact with each other.
It’s impossible to say, We don’t know what you did,if you did the install and scan properly and completely. We don’t know what happend with the computer between the time you fixed it and it was taken in. One click on a dodgy website is all it takes to install malware. We don’t know what exactly the shop found.
Did you disable Windows System Restore before scanning? Viruses can live in Restore information which is inaccessable to AV programs. Did you restart in Safe mode before scanning?
Malwarebytes can find malware that other programs miss. Some trojans, rootkits and viruses actively block AV programs.
There’s definitely a possibility that Malwarebytes, CCleaner and Powershell 1.0 found problems that Avast and Super Anti Spyware missed. While the two programs that you installed are capable of detecting and preventing attacks, Malwarebytes and CCleaner are more focused on different types of problems that can evade regular anti-virus programs. I install both of those programs on all of my computers and run scans frequently, only to occasionally find malware that my active anti-virus program missed.
Additionally, how long did your parents have the computer after you cleaned it and they took it to the computer repair center? Depending upon their browsing habits and the security of their network, there is a possibility that those trojans and malware infections showed up after you installed the programs and performed your own cleaning.